Frequently asked question

What should I do if I complain about a product or service?

If you have a complaint, please contact us through our customer service email or phone. We take customer feedback seriously and will do our best to resolve any issues promptly.

Can I change an order after it has been placed?

Once an order is placed, changes can be complex depending on the processing stage. Please contact our customer service as soon as possible to determine if a change can be made.

How can I find out about upcoming sales or promotions?

To stay informed about upcoming sales and promotions, please subscribe to our newsletter and follow our social media pages. We regularly post updates and exclusive deals for our subscribers and followers.

What should I do if my payment is declined?

If your payment is declined, please check your card information and funds. Contact your bank for further details, or try an alternative payment method.

Can I schedule a delivery for a specific time or date?

Yes, during the checkout process, you can specify your preferred delivery date. While we strive to meet all timing requests, delivery times may vary due to external factors.

What happens if an item is out of stock?
If an item is out of stock, you can request to be notified when it becomes available again. Alternatively, our customer service can assist you in finding a similar product.
 
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, wire transfers, and net credit.